Refunds & Billing

Last updated 20 August 2026

1. What you are buying

You buy a fixed number of credits for a fixed price in US dollars. Credits are spent on messages, generated photographs and suggested replies. The cost of every action is shown before you take it, and your balance is visible while you use the app.

2. What appears on your statement

Charges appear as myeuphorai. If you see a charge you do not recognise, email [email protected] with the date and amount and we will identify it for you the same day.

3. No subscription

Every purchase is a single, one-time charge. There is no subscription, no membership, no recurring billing and no auto-renewal. Nothing will charge you again unless you deliberately buy more credits.

4. Refunds

Unused credits

You may request a refund of unused credits within 14 days of purchase, for any reason. We refund to the original payment method and remove the credits from your balance.

Credits you have spent

Credits already spent are not refundable. Spending a credit delivers the thing it paid for — a message, a generated image — and that cannot be returned. This is the digital-goods exception to the usual cancellation right, and by spending credits you accept that the service has begun.

When we refund anyway

• You were charged twice for the same purchase.
• Credits were deducted but the thing you paid for never arrived and our records confirm it.
• Your account was closed by us for a reason other than a policy breach — any unused balance is refunded automatically.
• The purchase was made without your authorisation.

Our system does not charge for a photograph that fails to generate — the credits are returned automatically. If you believe that did not happen, tell us and we will check the ledger.

5. How to request a refund

Email [email protected] from the address on your account with the date and amount. We acknowledge within one business day and process approved refunds within five business days. How long it then takes to appear depends on your bank, usually three to ten days.

6. Before you contact your bank

If something has gone wrong, please write to us first. We can usually resolve it the same day. A chargeback takes weeks, costs both sides money, and results in the account being closed while it is investigated. We would much rather just sort it out.

7. Currency, taxes and fees

Prices are in US dollars. Any sales tax or VAT required by your location is shown before you confirm. Your bank may add a currency conversion or international fee that we neither set nor receive.

8. Contact

Billing questions are answered by a person, not a form: [email protected]. Theo, N2552 Co Rd C, Medford, WI 54451.