Support

Last updated 20 August 2026

Billing and refunds

Include the date and amount of the charge and the email address on your account. We can identify any charge the same day.

Charges appear on your statement as myeuphorai. Our refund policy explains what is refundable and how quickly.

If something has gone wrong, please write to us before contacting your bank. We can usually resolve it immediately; a chargeback takes weeks and closes the account while it is investigated.

Account

• Forgotten password — email us from the address on the account and we will send a reset.
• Closing your account — ask, and we delete your conversations, characters and images. See the privacy policy for what we must keep.
• Data requests — access, correction, deletion or a portable copy. Email us from your account address; we respond within 30 days.

Reporting content

To report anything that breaks our content policy, email [email protected] with REPORT in the subject line. Reports are reviewed by a person.

Common questions

A photograph did not arrive but my balance went down.

It should not have — credits are returned automatically when generation fails. Tell us the approximate time and we will check the ledger and correct it.

Photographs are slow or unavailable.

Image generation runs on rented hardware that sleeps when unused, so the first picture after a quiet period takes longer. If it is failing rather than slow, tell us.

Can I move credits to another account?

No. Credits are tied to the account that bought them and cannot be transferred or resold.

Do credits expire?

Not while your account is open.

Who we are

Theo
N2552 Co Rd C, Medford, WI 54451
[email protected]